Ingresa un término de búsqueda y sigue navegando para ir a las sugerencias.

Our response to COVID-19

Information for our guests regarding COVID-19

Amid the uncertainties around Coronavirus (COVID-19) and changing global travel restrictions, the safety and well-being of our community is our top priority.

Amid the uncertainties around Coronavirus (COVID-19) and changing global travel restrictions, the safety and well-being of our community is our top priority.

For reservations booked before March 20 with arrivals on or before April 14, 2020

We want to provide peace of mind and offer additional flexibility for upcoming arrivals while also balancing the impact on our global host community. If your circumstances require you to postpone your travel, we will waive cancellation penalties and apply your past payment toward future travel with an arrival on or before Jan 1, 2022. As a sign of our commitment to serve you and to support our hosts, guests who postpone a trip will also receive a coupon for a future booking worth 20% of your original property booking value (excluding taxes and fees), which can be applied to a trip booked by Jan 1, 2022*.

We want to provide peace of mind and offer additional flexibility for upcoming arrivals while also balancing the impact on our global host community. If your circumstances require you to postpone your travel, we will waive cancellation penalties and apply your past payment toward future travel with an arrival on or before Jan 1, 2022. As a sign of our commitment to serve you and to support our hosts, guests who postpone a trip will also receive a coupon for a future booking worth 20% of your original property booking value (excluding taxes and fees), which can be applied to a trip booked by Jan 1, 2022*.

For reservations with arrivals beyond April 14, 2020

We appreciate your patience as we prioritize guests with immediate upcoming travel. We will update this page with the latest information about our policies as the global situation continues to evolve.

If you have any questions, please reach out to a villa specialist at 1-877-993-0100.

Last updated March 20, 2020

*Applicable to Luxury Retreats reservations only. Coupon is non-transferable, and cannot be redeemed for cash value or combined with another offer.

We appreciate your patience as we prioritize guests with immediate upcoming travel. We will update this page with the latest information about our policies as the global situation continues to evolve.

If you have any questions, please reach out to a villa specialist at 1-877-993-0100.

Last updated March 20, 2020

*Applicable to Luxury Retreats reservations only. Coupon is non-transferable, and cannot be redeemed for cash value or combined with another offer.